Privacy Policy magnum918 – User Personal Data Protection

magnum918 ("us", "our platform") is an online casino and sports betting platform operator serving users in Malaysia. As a data controller under Malaysia's Personal Data Protection Act 2010 (PDPA), we are responsible for ensuring your personal data is handled in a transparent, secure, and legally compliant manner.

This Privacy Policy explains what information we collect when you use the magnum918 platform, how that information is used, who it may be shared with (in limited, defined cases), and the rights you hold regarding your personal data. We encourage you to read this document carefully and contact us if you have any questions.

This policy applies to all users of the magnum918 platform — whether accessed via the official website, Android or iOS mobile app, or any other official communication channel.

2.1 Data You Provide Directly

When you register an account, complete the identity verification (KYC) process, or interact with our customer support team, you provide information including your full name, date of birth, identification number, email address, phone number, residential address, and financial details such as bank account or digital wallet numbers.

2.2 Data Collected Automatically

When you use the magnum918 platform, our systems automatically record certain technical information needed to keep the service running smoothly and securely. This includes IP address, web browser type and version, device operating system, login and logout timestamps, and activity logs within the platform.

Magnum918 uses the personal data collected solely for the following purposes:

• Account Management: Create, verify and manage your user account.
• Transaction processing: Process deposits, withdrawals and other financial transactions securely and accurately.
• Identity Verification (KYC): Meet legal requirements related to identity verification and anti-money laundering.
• Platform security: Detect and prevent fraud, account abuse and suspicious activity.
• Customer Support: Respond to enquiries, resolve complaints and provide technical assistance.
• Service communications: Send transaction notifications, policy updates and important information related to your account.
• Platform improvement: Analyse usage patterns to improve quality and user experience.
• Legal compliance: Fulfil legal obligations and requests from legitimate authorities.

We do not use your personal data for any purpose other than those stated above without first obtaining your separate consent.

Magnum918 does not sell, rent, or disclose users' personal data to third parties for commercial purposes. However, there are limited situations where we need to share certain information with external parties:

• Payment service providers: To process deposits and withdrawals, the required transaction information is shared with approved banks and digital wallet providers.
• Technology service providers: Third parties supporting our technical infrastructure, such as cloud service providers, are bound by strict confidentiality agreements.
• Legal requirement: Where required by Malaysian law, court order, or investigation by a legitimate authority, we will comply with such requests.
• Fraud prevention: In cases of suspected fraud, certain information may be shared with relevant authorities for investigation purposes.

We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.

Key security measures we employ include:

• Data in transit is protected using 256-bit TLS/SSL encryption.
• Data at rest is encrypted using industry-standard encryption protocols.
• Role-based access control (RBAC) ensuring only staff who require access to specific data are permitted to do so.
• Continuous 24/7 security monitoring with a real-time threat detection system.
• Regular security audits conducted by independent experts experienced in cybersecurity.
• A clear incident response procedure is in place to address any data breaches promptly and effectively.

Magnum918 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

Our general data retention period guidelines are as follows:

• Active account data: Retained for the duration your account is active and for a reasonable period after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysian legal requirements for financial records.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Technical log data: Retained for 90 days unless a longer period is required for an ongoing security investigation.

When data is no longer needed, it will be securely deleted or anonymised in accordance with established procedures.

The magnum918 platform uses cookies and similar tracking technologies to enhance user experience and ensure platform security. The cookies we use can be categorised as follows:

• Essential Cookies: Required for core platform functions such as login verification and session management. These cookies cannot be disabled.
• Preference Cookies: Store your preference settings such as language and display preferences to deliver a more personalised experience.
• Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes. This data is collected in aggregate and does not directly identify individuals.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser settings. Disabling certain cookies may affect some features of the magnum918 platform.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact our customer support team:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data in certain situations permitted by law.
• Right to Restrict Processing: Request that we restrict how we process your data under certain circumstances.
• Right to Object: Object to the processing of your personal data for specific purposes.

In some cases, your personal data may be transferred to and stored on servers located outside Malaysia — for example, when we use cloud infrastructure services with data centres in multiple locations.

Whenever cross-border data transfers occur, magnum918 ensures adequate protections are in place through data transfer agreements that comply with Malaysia's PDPA requirements, including appropriate standard data protection clauses. We only use infrastructure providers with a proven security track record that comply with international data protection standards.

Magnum918 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service expansions. The "Updated" date at the top of this page will always reflect the date of the latest revision.

For significant changes, we will notify you via in-app notification or email to your registered address at least 14 days before the changes take effect. Continued use of the platform after those changes take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding how magnum918 handles your personal data, or wish to exercise any of your data protection rights, please contact our Data Protection Officer through the following channels:

• In-platform live chat — available 24 hours a day, 7 days a week.
• Email: [email protected] (response within 2 business days).
• Page FAQ us for general privacy-related enquiries.